Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your order to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unworn, unused, with tags attached, and in its original packaging. You will also need your receipt or proof of purchase.
To start a return, please contact us at help@tokfun.shop.
Please note that returns must be sent to the return address provided with your order or in the return instructions we send you.
If your return is approved, we will provide you with return instructions and, when applicable, a return shipping label. Items sent back without first requesting a return may not be accepted.
For any questions regarding returns, please contact us at help@tokfun.shop.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives.
If your item is defective, damaged, misprinted, or you receive the wrong product, contact us as soon as possible at help@tokfun.shop.
Please include your order number and clear photos of the issue so we can review your request and make it right.
Exceptions / Non-Returnable Items
Certain items may not be eligible for return, including:
- Personalized or customized products
- Gift cards
- Items marked as final sale
- Items that have been worn, washed, altered, or damaged after delivery
Because many Tokfun products are made to order, some products may have additional return restrictions unless they arrive damaged, defective, or incorrect.
If you are unsure whether your item is eligible for return, please contact us at help@tokfun.shop before sending it back.
Sale Items
Unless otherwise stated, final-sale items cannot be returned or refunded.
If an item purchased on sale is not marked as final sale, the standard return conditions above will apply.
Exchanges
The fastest way to receive a different size, color, or product is to request a return for the original item and place a new order once your return has been approved.
If your item arrived damaged, defective, or incorrect, please contact us before placing another order.
European Union 14-Day Cooling-Off Period
If your order is shipped to a country within the European Union, you may have the right to cancel or return your order within 14 days of receiving it, without providing a reason, subject to applicable consumer protection laws.
The item must be returned in the same condition in which it was received, unworn or unused, with tags attached and in its original packaging. Proof of purchase may also be required.
Certain personalized, custom-made, or otherwise exempt products may not qualify for this right where permitted by applicable law.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, your refund will be issued automatically to your original payment method within approximately 10 business days.
Please note that your bank, credit card company, or payment provider may require additional time to process and post the refund to your account.
If more than 15 business days have passed since your refund was approved and you still have not received it, please contact us at: